staff training

Staff Training and Development

Are your personnel producing the results that you desire?
We can help with the following programs.

Customer Service Training

  • Use the "ABC's of Effective Customer Service" training and development program to train your entire staff in the essentials of taking care of both the external and internal customers who depend upon them.
  • This training focuses on the Attitudes, Behaviors and Commitment needed to provide a high level of service excellence
  • Includes a self assessment, participant workbook, Flash or Power Point presentation and facilitators guide and is adaptable to your organization goals.
  • Training can be delivered by one of our trainers, your in-house facilitator or as an individual program on cd or online from our web site
  • Affordable and applicable for your entire staff
  • Contact us for a free training evaluation copy, consultation and price quote.

training and coaching

Telephone Service, Skills and Etiquette Training    staff training Program Overview (flash)   staff training Sample Module    staff trainingEvaluation Copy (call for password)

  • Use the "ABC's of Effective Telephone Service and Etiquette" program to train your entire staff to become more effective over the telephone.
  • This training focuses on the Attitudes, Behaviors and Commitment needed to provide a high level of service and effectiveness over the phone
  • Training can be integrated with on the job assessment through recorded telephone mystery caller assessments and online interactive training
  • Certification programs available based on actual "on the job" performance
  • Cost effective with verifiable performance enhancement results
  • Contact us for a free training evaluation copy, consultation and price quote.

Team and Personal Effectiveness Training and Development

  • Team development workshops help your teams become more effective by clarifying team vision and purpose, defining team leader and member responsibilities and commitments in order to achieve actionable and measurable goals and objectives. Team leaders and members will fine tune essential personal effectiveness skills such as effective communication, delegation, accountably and feedback, time management and decision making.
  • Web based, customizable, assessment tools with multi-party input can measure the effectiveness of the overall team as well as that of individual team members. The multi-party input feature allows for input of team members, clients and other 3rd parties making the program flexible and adaptable to goals and objectives of the team. Assessments administered before, during and after the training program provide measurable team progress monitoring.
  • Coaching and mentoring sessions are available to assist team leaders and individual team members in defining and achieving personal and team goals. These sessions can be conducted in person or over the phone.
  • Also tailored for professionals who want to increase their personal effectiveness and to maximize sales and service success with their clients.
  • Contact us for a free sample team inventory assessment or 360 team member assessment, consultation and price quote.