health and wellnesss

health and wellness iconHealth and Wellness Services

We have been providing training, guest feedback and mystery shopper services to the health care and wellness industries since 1990. Our health and wellness clientele includes hospitals, hospice, eye care, dental, chiropractic, health clubs and spas and other health and fitness providers.

We can customize our services to your needs to aid you in achieving the results you desire. Below is a brief overview of services tailored for your operations.

 

feedback icon   Patient Feedback, Referral and Retention Services
  Web-Based Surveys, New Patient Referrals and E-Newsletters

feedback icon Patient Feedback, Referral and Retention Program Overview (flash)

Do you have an easy and cost effective way to keep a current pulse on patient satisfaction, to invite new patient referrals and to promote preventative care services? Our Patient Feedback Referral and Retention programs allow you to easily invite feedback after new patient visits, invite new patient referrals and to promote preventative care services through optional birthday e-mailers and periodic practice e-newsletters. Get feedback, invite referrals and promote your practice through one integrated program. In addition to online, realtime, actionable reporting, you will receive immediate e-mail notification of patient dissatisfaction allowing you to address and correct problems quickly. Our e-mailed web based surveys can also be designed to mirror the criteria on the CAHPS® Hospital Survey which reports to the public how your health care practice rates and compares to other providers in terms of internal customer services and quality related activities. To learn more about all of our guest feedback and retention services, Click Here.

 

shopper iconOnsite Mystery Shopper Services
Mystery Shopper Brochure (pdf)   Sample Hospital Mystery Shopper Report

We have been providing Onsite Mystery Shopper programs to the Health Care and Wellness industries throughout the United States since 1990. We can perform onsite office, clinic or hospital shops to ensure your patients and patrons are receiving the service you expect. We customize our programs to reflect your unique service and quality standards and needs. Whether you need an ongoing program or an occasional inspection, we are there to help. We carefully select, train and monitor our evaluators to ensure the highest quality reports. We use cost saving technologies to give you timely and relevant information 24/7 from our web servers. When used in conjunction with our patient feedback surveys, we can also target and invite current patients to return as mystery shoppers on return visits, allowing you to inspect medical procedures and services that could not be done through a traditional mystery shopper approach.
Please contact us today for a free consultation, price quote or sample mystery shopper evaluation.

 

training iconCustomer Service and Sales Training.

Use the "ABC's of Effective Customer Service" training and development program to train your entire staff in the essentials of taking care of both the external and internal customers who depend upon them.
  • This training focuses on the Attitudes, Behaviors and Commitment needed to provide a high level of service excellence
  • Includes a self assessment, participant workbook, Flash or Power Point presentation and facilitators guide and is adaptable to your organization goals.
  • Training can be delivered by one of our trainers, your in-house facilitator or as an individual program on cd or online from our web site
  • Affordable and applicable for your entire staff
  • Contact us for a price quote and training outline


telephone iconTelephone Skills Training and Assessment

    Program Overview    Sample Training Module    ABC's Evaluation Copy

  • Use the "ABC's of Effective Telephone Service and Etiquette" program to train your entire staff to become more effective over the telephone.
  • Training focuses on the Attitudes, Behaviors and Commitment needed to provide a high level of service and effectiveness over the phone
  • Certification programs available based on actual "on the job" performance
  • Cost effective with verifiable performance enhancement results
    Please contact us today for a free consultation, price quote or evaluation copy

 

shopper iconMystery Caller Recorded Telephone Evaluations:

    View an Interactive Online Report (requires I.E. Browser to hear sound file)   

  • Evaluate actual on the job performance through recorded telephone mystery shops
  • Timely email reporting to supervisors with links to online evaluations, sound files and reports
  • Supervisor/Employee email interface enables supervisor and employee to independently review evaluations, listen to recordings and add comments from any computer with Internet access
  • Targeted online interactive re-training and testing with a virtual coach on items needing attention
  • Online reporting system to track your results over time by employee, department or location
  • Certification programs available based on actual “on the job” performance
  • A cost effective program with verifiable performance enhancement results
  • Please Contact us today to receive a free consultation, price quote or free telephone evaluation