Some Evaluator FAQ's and Answers
Q1. What would be my role as a "Secret Shopper"
evaluator for the Performance Edge?
Answer: Your role as a secret shopper evaluator will be to "inspect"
our clients expectations according to their predetermined standards
. While doing such you will not divulge your identity.
Q2. What are the requirements to be a Secret Shopper evaluator?
Answer: You must be at least 21 years of age with excellent observation
and writing skills. You must have your own transportation, be reliable
and become knowledgeable about the clients you will shop.
Q3. Do you provide instructions and guidelines?
Answer: Yes. We have detailed forms and instructions for each assignment.
We also have online guidelines which you will be required to review
and pass before you complete your first assignment.
Q4. What determines if my application will be accepted?
Answer: We base approval of applications on need, experience and
the thoroughness and completeness of the application itself. Sloppy
or incomplete applications will not be accepted.
Q5. How will I be notified that my application has been approved?
Answer: Upon receipt and review of your online application, we will
contact you by e-mail or phone and will notify you of your shopper
status. If you are approved as an evaluator we will assign you
a "username" and "pass code" which you will receive by email. The
"username" and "pass code" will be needed to access training materials
and forms and to schedule and confirm shopper assignments.
Q6. Why do you need my social security number?
Answer: For tax purposes we need your social security number to
report yearly earnings in excess of $600. We can not approve you
as an evaluator without your social security number.
Q7. Is your site secure? Will my personal information be safe?
Answer: Yes. Your application and related data will be submitted
through a secure connection. All other sections of our site are
password protected to ensure the safety and confidentiality of
Q8. Do you sell or share the personal information of your shoppers
with other companies?
Answer: No. We will not sell nor share your information with anyone
outside of our company nor will it be used for any other purpose
than to keep needed records while you are an evaluator.
Q9. If my application is accepted, will I be considered an employee
of The Performance Edge?
Answer: As an evaluator, you are an Independent Contractor and NOT
an employee. As an independent contractor you will be responsible
for paying taxes on any commissions you receive. If you earn at
least $600/yr in commissions, we will be required to file a form
1099 with the IRS to report your earnings. Note that reimbursement
of your expenses are not considered commissions and will not be
included on your 1099.
Q10. How much will I be paid per assignment?
Answer: You will be reimbursed up to a set amount per individual
assignment. The reimbursement will be set to generally cover required
purchases, taxes and gratuities. Most of our restaurant and hotel
shops do not include an additional commission. Other types of assignments
may include an additional commission. You will able to review the
terms for each shop, prior to scheduling it.
Q11. What is required of me to receive reimbursement for a shop?
Answer: The shop must be completed as agreed, following all special
instructions, and the report must be submitted within 24 hrs of
the shop. The report must be complete with all fields and comment
boxes filled out appropriately. All reports are proofed before being
approved and any necessary changes must be made timely or the report
will not be accepted.
Q12. When will I receive my reimbursement and or commissions?
Answer: On the 10th of the month following the shop in question.
If you completed a shop in July (whether it was the 1st or the
31st) you would receive your reimbursement and/or commission check by
the 10th of August.
Q13. How will I schedule assignments?
Answer: All of our assignments are posted on our web site and most
are available for self scheduling on a first come basis to those
who are pre-qualified for the assignment. When we post new shops,
we will often send out an email to all evaluators eligible for the
assignment. You can also check for available assignments at our
web site at any time.
Q14. What forms will I use to fill out my reports?
Answer: All of the forms and instructions you will need are available
for printing from our web site prior to doing the evaluation. After
visiting the client location, you can immediately input the report
by filling out the online forms.
Q15. How will we communicate if I have questions or a problem?
Answer: You can email us at anytime or call our toll free number
if you should have a question or problem with an assignment. Should
an unforeseen circumstance occur, please notify us immediately.
Q16. Will I be required to complete a certain number of evaluations
Answer: No. Available shops will be posted on our site and you will
have the option to choose which shops to take and how often to
Q17. What is the maximum number of evaluations I can complete in
Answer: Generally you will be allowed to schedule one shop at a
time. After your shop is complete and you have completed your report,
you can take another assignment that is posted in your area. There
is no maximum number of shops you can complete in a month. You are
only limited in the amount of open shops you can have at any given
QI8. If I decide I don't want to continue to be an evaluator, what
should I do?
Answer: As an independent contractor, each assignment constitutes
a separate agreement and does not require any further commitment.
Although many of our evaluators have been with us for a number of
years and we desire to foster long term relationships, either party
may discontinue this arrangement at any time for any reason. To
continue to be eligible to be an evaluator requires consistent
and high quality reports and periodic review of guidelines.
Q19. Can I evaluate a business that I work at or are closely affiliated
Answer: No. Should you notice that we are evaluating an entity that
you are affiliated with, you must let us know immediately and you
will not be allowed to evaluated them in order to maintain independence
Q20. What computer hardware and software will I need to use your
site and complete assignments?
Answer: In order to be an evaluator for The Performance Edge you
will need the following hardware and software: Internet Explorer
Browser (5.5 or higher); Adobe Acrobat Reader; Flash Player plug
in and Seagate Crystal reports viewer plug in. The viewers and plug
ins can be easily downloaded from links on our web site after you
are approved as an evaluator. In addition, you will need an email
account which you check regularly and an internet connection and regular
access to a computer so your reports can be input promptly.
We are a professional firm and have the highest standards of any
shopper company in the industry. As a result, we have many happy
evaluators and many happy clients. If you feel that you are qualified
and willing to make a commitment to excellence, then we invite you
to apply.We look forward to working with you.
If you have additional questions please e-mail us at firstname.lastname@example.org
or call the office (800-356-9145).