We have been providing training, guest feedback
and mystery shopper services to the retail industry since 1990.
Our retail clientele includes grocery stores, retail chains, gift
shops, book stores, distributors and other retail serviices.
We can customize our services to your needs to aid
you in achieving the results you desire. Below is a brief overview
of services tailored for your operations.
Keep a daily pulse on your customers' satisfaction
through our "Feedback Rewards" web based feedback surveys
following customer transactions. Receive immediate e-mail notification
of customer dissatisfaction allowing you to address and correct
problems quickly. Optional bounce back coupons or other incentives
can be used to promote repeat business and to build customer loyalty.
To learn more about all guest feedback and retention services, Click
We have been providing Onsite Mystery Shopper programs
to the Retail industry throughout the United States since 1990.
We customize our programs to reflect your unique service and quality
standards and needs. Whether you need an ongoing program or an occasional
inspection, we are there to help. We carefully select, train and
monitor our evaluators to ensure the highest quality reports. We
use cost saving technologies to give you timely and relevant information
24/7 from our web servers. Used in conjunction with our guest feedback
surveys, you can "inspect what you expect" from your service
staff and keep an ongoing pulse on customer satisfaction.
Service and Sales Training.
Use the "ABC's of Effective Customer Service"
training and development program to train your entire staff in the
essentials of taking care of both the external and internal customers
who depend upon them.
- This training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service excellence
- Includes a self assessment, participant workbook, Flash or
Power Point presentation and facilitators guide and is adaptable
to your organization goals.
- Training can be delivered by one of our trainers, your in-house
facilitator or as an individual program on cd or online from
our web site
- Affordable and applicable for your entire staff
- Contact us for a price quote
and training outline
Skills Training and Assessment
- Use the "ABC's of Effective Telephone Service and Etiquette"
program to train your entire staff to become more effective
over the telephone.
- Training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service and effectiveness
over the phone
- Certification programs available based on actual "on the
- Cost effective with verifiable performance enhancement results
Please contact us today for a
free consultation, price quote or evaluation copy