We have been providing training, client feedback
and mystery shopper services to the the professional services industries
since 1990. Our professional services clientele includes banks,
real estate, insurance agencies, financial services, photographers,
hair salons and other sales and service professionals.
We can customize our services to your needs to aid
you in achieving the results you desire. Below is a brief overview
of services tailored for your operations.
Do you have an easy and cost effective way to monitor
client satisfaction and to invite new client referrals and to promote
follow-up business? Our Client Feedback Referral and Retention programs
allow you to easily invite feedback after new client visits and
to invite new client referrals. Optional periodic e-newsletters
or birthday greetings can further promote your products and services.
Get client feedback, invite new client referrals and promote your
business through one integrated program. In addition to online,
realtime, actionable reporting, you will receive immediate e-mail
notification of client dissatisfaction allowing you to address and
correct problems quickly. Optional bounce back coupons or other
incentives can be used to promote repeat business and to build customer
loyalty. To learn more about all guest feedback and retention services,
We have been providing Onsite Mystery Shopper programs
throughout the United States since 1990. We customize our programs
to reflect your unique service and quality standards and needs.
Whether you need an ongoing program or an occasional inspection,
we are there to help. We carefully select, train and monitor our
evaluators to ensure the highest quality reports. We use cost saving
technologies to give you timely and relevant information 24/7 from
our web servers. Used in conjunction with our guest feedback surveys,
you can "inspect what you expect" from your service staff
and keep an ongoing pulse on customer satisfaction.
Service and Sales Training.
Use the "ABC's of Effective Customer Service"
training and development program to train your entire staff in the
essentials of taking care of both the external and internal customers
who depend upon them.
- This training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service excellence
- Includes a self assessment, participant workbook, Flash or
Power Point presentation and facilitators guide and is adaptable
to your organization goals.
- Training can be delivered by one of our trainers, your in-house
facilitator or as an individual program on cd or online from
our web site
- Affordable and applicable for your entire staff
- Contact us for a price quote
and training outline
Skills Training and Assessment
- Use the "ABC's of Effective Telephone Service and Etiquette"
program to train your entire staff to become more effective
over the telephone.
- Training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service and effectiveness
over the phone
- Certification programs available based on actual "on the
- Cost effective with verifiable performance enhancement results
Please contact us today for a
free consultation, price quote or evaluation copy