telephone skills

Recorded Telephone Evaluation and Training Services

Are you losing customers due to poor phone skills and etiquette?

Positive first impressions and sales are made or lost over the telephone. If your personnel are not trained to deliver outstanding service and to positively promote your company, products and services over the phone, then you may be losing out to the competition. We have a complete solution to telephone skills assessment, monitoring and training.

Telephone Service, Skills and Etiquette Training

    telephone trainingView Program Overview   telephone training View Training Module    telephone trainingABC's Trg Evaluation

  • Use the "ABC's of Effective Telephone Service and Etiquette" program to train your entire staff to become more effective over the telephone.
  • Training focuses on the Attitudes, Behaviors and Commitment needed to provide a high level of service and effectiveness over the phone
  • Certification programs available based on actual "on the job" performance
  • Cost effective with verifiable performance enhancement results
  • Contact us for a free training evaluation copy, consultation and price quote.

telephone services

Mystery Caller Recorded Telephone Evaluations:     telephone shopsView an Interactive Online Report (requires I.E. Browser to hear sound file)   

  • Evaluate actual on the job performance through recorded telephone mystery shops
  • Timely email reporting to supervisors with links to online evaluations, sound files and reports
  • Supervisor/Employee email interface enables supervisor and employee to independently review evaluations, listen to recordings and add comments from any computer with Internet access
  • Targeted online interactive re-training and testing with a virtual coach on items needing attention
  • Online reporting system to track your results over time by employee, department or location
  • Certification programs available based on actual “on the job” performance
  • A cost effective program with verifiable performance enhancement results
  • Contact us for a free recorded phone / telephone evaluation, consultation and price quote.