and Wellness Services
We have been providing training, guest feedback
and mystery shopper services to the health care and wellness industries
since 1990. Our health and wellness clientele includes hospitals,
hospice, eye care, dental, chiropractic, health clubs and spas and
other health and fitness providers.
We can customize our services to your needs to aid
you in achieving the results you desire. Below is a brief overview
of services tailored for your operations.
Do you have an easy and cost effective way to keep
a current pulse on patient satisfaction, to invite new patient referrals
and to promote preventative care services? Our Patient Feedback
Referral and Retention programs allow you to easily invite feedback
after new patient visits, invite new patient referrals and to promote
preventative care services through optional birthday e-mailers and
periodic practice e-newsletters. Get feedback, invite referrals
and promote your practice through one integrated program. In addition
to online, realtime, actionable reporting, you will receive immediate
e-mail notification of patient dissatisfaction allowing you to address
and correct problems quickly. Our e-mailed web based surveys can
also be designed to mirror the criteria on the CAHPS®
Hospital Survey which reports to the public how your health
care practice rates and compares to other providers in terms of
internal customer services and quality related activities. To learn
more about all of our guest feedback and retention services, Click
We have been providing Onsite Mystery Shopper programs
to the Health Care and Wellness industries throughout the United
States since 1990. We can perform onsite office, clinic or hospital
shops to ensure your patients and patrons are receiving the service
you expect. We customize our programs to reflect your unique service
and quality standards and needs. Whether you need an ongoing program
or an occasional inspection, we are there to help. We carefully
select, train and monitor our evaluators to ensure the highest quality
reports. We use cost saving technologies to give you timely and
relevant information 24/7 from our web servers. When used in conjunction
with our patient feedback surveys, we can also target and invite
current patients to return as mystery shoppers on return visits,
allowing you to inspect medical procedures and services that could
not be done through a traditional mystery shopper approach.
Please contact us today for a free
consultation, price quote or sample mystery shopper evaluation.
Service and Sales Training.
Use the "ABC's of Effective Customer Service"
training and development program to train your entire staff in the
essentials of taking care of both the external and internal customers
who depend upon them.
- This training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service excellence
- Includes a self assessment, participant workbook, Flash or
Power Point presentation and facilitators guide and is adaptable
to your organization goals.
- Training can be delivered by one of our trainers, your in-house
facilitator or as an individual program on cd or online from
our web site
- Affordable and applicable for your entire staff
- Contact us for a price quote
and training outline
Skills Training and Assessment
- Use the "ABC's of Effective Telephone Service and Etiquette"
program to train your entire staff to become more effective
over the telephone.
- Training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service and effectiveness
over the phone
- Certification programs available based on actual "on the
- Cost effective with verifiable performance enhancement results
Please contact us today for a
free consultation, price quote or evaluation copy